ESI 40 Business Phone Guide de l'utilisateur

ESI Phone User’s Guide FOR ESI Communications Servers ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50 Covering these current ESI phone models

User’s Guide Introduction A.8 12-Key Feature Phone (legacy product) The legacy 12-Key Feature Phone, still in use on many installed ESI systems, inc

User’s Guide Analog stations J.1 Analog stations If your station has been installed as an analog station, it will be able to use only a standard-typ

User’s Guide Analog stations J.2 Transferring calls Transferring outside calls While connected to an outside call, FLASH and dial the extension numb

User’s Guide Analog stations J.3 Call waiting To enable call waiting for your station, press  XXX 5 3, where xxx represents your analog station’s e

User’s Guide Analog stations J.4 Voice mail operation from an analog station The ESI system will provide accurate and timely messages. Others will b

User’s Guide Analog stations J.5 Retrieving messages You can pick up messages from your station, when away from the office or from another user’s E

User’s Guide Analog stations J.6 Analog station programming After logging into your mailbox (pressing  followed by the mailbox number), dial 5 to

User’s Guide Analog stations J.7 Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone a

User’s Guide Analog stations J.8 6 Off-premises message delivery 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 3 Call

User’s Guide Analog stations J.9 Urgent messages You can have all new messages delivered as explained in the previous discussion or only those marke

Index / keys. See Volume/scroll keys 911 calls prohibited on IP phone used remotely, G.1 ACD Administrator display, I.5 Agent log-on/off key, I.1 D

User’s Guide Introduction A.9 ESI Cordless Handset II ESI’s Digital Cordless Handset II gives you most of the same features found in the ESI 30D Bus

User’s Guide Introduction A.10Connecting your ESI phone Depending on which ESI phone you have, use the appropriate diagram (below) to connect it. Ea

User’s Guide Introduction A.11 48-Key Digital Feature Phone In addition to how the ESI 30D Business Phone connects to the handset and line cord, no

User’s Guide Introduction A.1260-Key Expansion Console connection Notes: Your Installer or System Administrator must enable Expansion Console supp

User’s Guide Introduction A.13Second Expansion Console connection Notes: Your Installer or System Administrator must enable Expansion Console supp

User’s Guide Introduction A.14ESI Cordless Handset II connection Each ESI Cordless Handset II comes with: • A charger/cradle to charge the Handset.

User’s Guide Help mode (Verbal User Guide) B.1 Help mode (Verbal User Guide) Your ESI phone system’s Help mode (also called the Verbal User Guide)

User’s Guide User programming: An introduction C.1 User programming: An introduction Voice prompts will play menu and sub-menu options to access the

User’s Guide User programming: An introduction C.2 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the cur

Introduction ...

User’s Guide User programming: An introduction C.3 How the programmable feature keys can be set • Line keys — Programming a line number into a prog

User’s Guide User programming: An introduction C.4 3 Station options The station options sub-menu (PROG/HELP 3) lets you activate or deactivate sev

User’s Guide User programming: An introduction C.5 4 Station audibles The station audibles programming provides control of the following audible it

User’s Guide User programming: An introduction C.6 6 External message notification Note: To use this feature, a legacy 12-Key Feature Phone must

User’s Guide User programming: An introduction C.7 4 Urgent message activation 1 Urgent messages only Only urgent messages will be delivered. Not

User’s Guide User programming: An introduction C.8 7 Personal Call Routing 1 ESI Presence Management settings For additional details, consult the

User’s Guide Voice mail operation D.1 Voice mail operation Your ESI system provides accurate and timely messages. Others will become more comfortabl

User’s Guide Voice mail operation D.2 Depending on auto attendant usage and your personal preferences, you may wish to include one or more of these

User’s Guide Voice mail operation D.3 AutoPage This feature lets you have outside callers internally page you after they’ve been forwarded to your v

User’s Guide Voice mail operation D.4 Message retrieval Message(s) waiting display If you have at least one new message, your ESI desktop phone’s VO

User’s Guide Introduction A.1 Introduction Accessing the rich ESI feature set is simple and easy through the straightforward design of each of the v

User’s Guide Voice mail operation D.5 If using an ESI 60 Business Phone Note: If you’re using an ESI 60D (digital) phone, there will be a two- to

User’s Guide Voice mail operation D.6 New message skip When listening to new messages, press 9 twice (within two seconds) to save a message as new.

User’s Guide Voice mail operation D.7 Virtual Mailbox Key (Not available on ESI Cordless Handset or legacy 12-Key Feature Phone.) If you frequently

User’s Guide Voice mail operation D.8 Live recording (Not available on legacy 12-Key Feature Phone.) Note: To use this feature on an ESI Cordles

User’s Guide Voice mail operation D.9 Off-premises message delivery To program this, press PROG/HELP 6. Introduction The ESI system can be programm

User’s Guide Voice mail operation D.10. . . To an external pager You can program pager notification to operate either as the sole notification metho

User’s Guide Voice mail operation D.11Setting up ESI Mobile Messaging Programming e-mail addresses and .WAV attachment settings Note: In order fo

User’s Guide Voice mail operation D.12Active E-Mail destination for your extension On your ESI phone: 1. Press PROG/HELP 6 5 to reach the Mobile M

User’s Guide Voice mail operation D.13Main E-Mail and Alternate E-Mail destinations for your guest mailbox On your ESI phone: 1. Press PROG/HELP 

User’s Guide Voice mail operation D.14Setting up twinning Note This feature is available only if your extension is authorized for trunk-to-trunk

User’s Guide Introduction A.2 ESI 60 Business Phone The ESI 60 Business Phone has a variety of programmable and built-in features. It comes in three

User’s Guide Voice mail operation D.15Optional voice mail feature: Guest mailboxes Important: This is a special, optional feature not explained in

User’s Guide Voice mail operation D.16Programming your guest mailbox from an ESI phone Press PROG/HELP , then the mailbox number and then # to conf

User’s Guide Voice mail operation D.17Optional voice mail feature: Group/broadcast mailboxes Important: This is a special, optional feature not ex

User’s Guide Voice mail operation D.18Optional voice mail feature: Cascade notification mailboxes Important: This is a special, optional feature n

User’s Guide Voice mail operation D.19Cascade notification parameters The cascade notification mailboxes will use the same CO line group and pager d

User’s Guide Voice mail operation D.20Optional voice mail feature: Q & A mailboxes Important: This is a special, optional feature not explaine

User’s Guide Voice mail operation D.211 Select question Select the desired question number, 1–10. the ESI system will play the question and give yo

User’s Guide ESI phone operation E.1 ESI phone operation Display When your phone (or station) is not in use, the display will show the current date

User’s Guide ESI phone operation E.2 Keys Programmable feature keys The phone’s programmable feature keys have been pre-programmed by the installer.

User’s Guide ESI phone operation E.3 Keys’ LEDs (lamps) The LEDs (light-emitting diodes), or lamps, associated with the programmable and fixed keys

User’s Guide Introduction A.3 ESI 40 Business Phone The ESI 40 Business Phone has a variety of programmable and built-in features. It comes in two m

User’s Guide ESI phone operation E.4 MUTE/DND key To disable your handset or speaker microphone during a conversation (either with the handset or sp

User’s Guide ESI phone operation E.5 Basic phone use Outside calls To answer (double-ring cadence): Lift the handset or press SPEAKER. If using a Co

User’s Guide ESI phone operation E.6 Direct station selection Programming some of the programmable feature keys (see pp. C.2–C.3) as station keys wi

User’s Guide ESI phone operation E.7 Supervised transfer — announcing the caller to the called person 1. While connected to an outside call, pres

User’s Guide ESI phone operation E.8 . . . to a voice mailbox Transferring a caller to a mailbox to leave a message 1. While connected to an ou

User’s Guide ESI phone operation E.9 . . . to a voice mailbox Transferring a caller to a mailbox to leave a message 1. While connected to an in

User’s Guide ESI phone operation E.10 Call forwarding Your station has been pre-programmed by the installer to “call-forward” your phone when it is

User’s Guide ESI phone operation E.11 Call forwarding/no-answer Note: The ESI Cordless Handsets and legacy 12-Key Feature Phone do not support cal

User’s Guide ESI phone operation E.12 Call forwarding/off-premises You may1 also be able to call-forward to an outside number. This is called call f

User’s Guide ESI phone operation E.13 Call waiting If you’ve enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while

User’s Guide Introduction A.4 48-Key Feature Phone The 48-Key Feature Phone has a variety of programmable and built-in features. It has two versions

User’s Guide ESI phone operation E.14 Hold/exclusive hold operation The difference between hold and exclusive hold Your ESI phone lets you put a cal

User’s Guide ESI phone operation E.15  Hold  Exclusive hold To place a call on exclusive hold To place a call on exclusive hold on an ESI phone, p

User’s Guide ESI phone operation E.16 Paging Your ESI system can be programmed to allow paging through an overhead paging system and/or paging thro

User’s Guide ESI phone operation E.17 Optional features Live outside calls If your station has been designated to receive live outside calls — i.e.,

User’s Guide Special keys F.1 Special keys FLASH/RDL The FLASH/RDL key1 is used for both flash functions and redial functions. Flash functions Whil

User’s Guide Special keys F.2 Esi-Dex (Not available on ESI Cordless Handsets or the legacy 12-Key Feature Phone.) Esi-Dex (“easy Dex”) is a powerf

User’s Guide Special keys F.3 Auto-dialing using Esi-Dex . . . On an ESI phone with a two-line display 1. While your station is idle (or just aft

User’s Guide Special keys F.4 3. Choose the desired name from the selected Dex, using one of two methods. Either: (a.) Scroll — Press the s

User’s Guide Special keys F.5 4. Press # again when finished entering the name. 5. Now, enter the number — including, if necessary, the line

User’s Guide Special keys F.6 7. Press NEXT when finished entering the name. You will see the display for entering the number that goes with the n

User’s Guide Introduction A.5 Optional Expansion Consoles Note: Your Installer or System Administrator must enable Expansion Console support for y

User’s Guide Special keys F.7 3. When the desired name and number appears . . . . . . delete the entry by pressing either  or HOLD. . . .

User’s Guide Special keys F.8 Using Esi-Dex: An example Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and

User’s Guide Special keys F.9 3. Enter 9 2 5 (W A L). The display will show the first stored name that starts with the character range from WAJ to

User’s Guide Special keys F.10 Message monitor mode (live call screening) (Not available on the legacy 12-Key Feature Phone.) Message monitor mode,

User’s Guide Special keys F.11 Answering a call using a paired Bluetooth headset Here is the procedure for answering a phone call when using a Bluet

User’s Guide Special keys F.12 Cautions In general Bluetooth is an industrial specification for low-powered, short-range wireless networking. It pro

User’s Guide Special keys F.13 Outside dial tone preference If you make mostly outside calls, you may find this setting helpful. It tells your stati

User’s Guide Special keys F.14 Optional features The following optional features may be accessible from your station. See the Administrator for deta

User’s Guide Special keys F.15 Service observing (Code 561) Your administrator may assign service observing capability to those users who need to mo

User’s Guide Special keys F.16 Personal greeting keys (Codes 571–573) These keys will provide for easy activation of one or more of your personal gr

User’s Guide Introduction A.6 ESI 30D Business Phone The ESI 30D (digital) Business Phone has a variety of programmable and built-in features. The E

User’s Guide Special keys F.17 Virtual Answer Keys (Codes 575, 576) Notes: This works only if call waiting is enabled for your station. Consult you

User’s Guide Special keys F.18 Voice mail (Code 579) Allows a legacy 12-Key Feature Phone (which lacks a dedicated VOICE MAIL key) to have voice mai

User’s Guide Special keys F.19 Performing Quick Switch While you’re on a call, or while a call is ringing to the desktop, the Quick Switch key on yo

User’s Guide Special keys F.20 Loop key (Code 587) A loop key allows for the appearance of any CO line or Esi-Link call that may be ringing a statio

User’s Guide Using an ESI desktop IP phone remotely G.1 Using an ESI desktop IP phone remotely When used remotely (i.e., connecting to the ESI syste

User’s Guide Using Esi-Link H.1 Using Esi-Link Important: You are being assigned a special feature not covered in the regular station user guide o

User’s Guide Using Esi-Link H.2 Programmable feature keys and Esi-Link: an introduction With Esi-Link, you assign dialing information to your ESI ph

User’s Guide Using Esi-Link H.3 Dialing an Esi-Link location To dial a station through Esi-Link, press the appropriate Location Key followed by the

User’s Guide Using Esi-Link H.4 Transferring calls Outside callers can be transferred to remote location extensions, departments, and mailboxes. No

User’s Guide Using Esi-Link H.5 Using feature keys with Esi-Link To use a fixed feature key (e.g., TRANSFER) to access an Esi-Link location: 1. P

User’s Guide Introduction A.7 24-Key Feature Phone (legacy product) The legacy 24-Key Feature Phone, still in use on many installed ESI systems, has

User’s Guide Using Esi-Link H.6 Hold Overview • Placing a call on hold from home location to remote location — When you place a call on hold locall

User’s Guide Using Esi-Link H.7 Dialing directly or transferring to a remote location mailbox 1. Press VOICE MAIL. 2. Press TRANSFER, and then i

User’s Guide Using Esi-Link H.8 Other Esi-Link features Using Location Dex to access a remote location’s Station Dex . . . on an ESI phone with a tw

User’s Guide Using Esi-Link H.9 Call forwarding Here’s how to program call forwarding to a remote location extension, mailbox, or department. On an

User’s Guide Using Esi-Link H.10Remote outside-line-group access To help reduce long-distance costs, your administrator may have allowed remote outs

User’s Guide ACD agent operation I.1ACD agent operation (Not available on the legacy 12-Key Feature Phone.) Important: You are being assigned a sp

User’s Guide ACD agent operation I.2Wrap mode If you have paperwork or other wrap-up activities after a call, you'll appreciate the system&apos

User’s Guide ACD agent operation I.3Display indications While you are logged on, the display will show the department’s call status as shown below.

User’s Guide ACD agent operation I.4 6. This shows how many calls are queued in the two ACD departments where the user is logged on. A wait (WT)

User’s Guide ACD agent operation I.5ACD administrator key Setting a programmable feature key to be an ACD administrator key allows a user to view th