ESI IVX 128 Guide de l'utilisateur

User’s Guide 0450-0200 Rev. D Extensive user help is always available on the ESI Web site at www.esi-estech.com.

Digital Feature Phone operation IVX 128 Plus A.6 Transferring an outside call . . . . . . to another station Blind transfer 1. While connected to an

IVX 128 Plus Digital Feature Phone operation A.7 Supervised transfer — announcing the caller to the called party 1. While connected to an outside ca

Digital Feature Phone operation IVX 128 Plus A.8 Any member of the conference can drop out by simply hanging up. However, when the station that crea

IVX 128 Plus Digital Feature Phone operation A.9 Call waiting display Be sure to check the display when you’re using call waiting. Initially, the to

Digital Feature Phone operation IVX 128 Plus A.10 Park/hold operation The difference between park and hold Your Digital Feature Phone lets you put a

IVX 128 Plus Digital Feature Phone operation A.11 Hold To place a call on hold Press HOLD to place an outside call on hold exclusively for the stat

Digital Feature Phone operation IVX 128 Plus A.12 Paging The IVX system can be programmed to allow paging through an overhead paging system and/or

IVX 128 Plus Digital Feature Phone operation A.13 Special keys FLASH The FLASH key serves several purposes: • Getting a fresh dial tone without re

Digital Feature Phone operation IVX 128 Plus A.14 Esi-Dex Esi-Dex (“easy Dex”) is a powerful feature that allows you to access and auto-dial stored

IVX 128 Plus Digital Feature Phone operation A.15 Manual method While your station is idle, press ESI-DEX until prompted to ADD-A-NAME, then enter t

About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas, in the internationally known “Telecom Corr

Digital Feature Phone operation IVX 128 Plus A.16 System speed-dialing with Esi-Dex If your administrator has programmed system speed-dial numbers,

IVX 128 Plus Digital Feature Phone operation A.17 Outside dial tone preference If you make mostly outside calls, you may find this setting helpful.

Digital Feature Phone operation IVX 128 Plus A.18 Service observing (Code 561) Your administrator may assign service observing capability to those u

IVX 128 Plus Digital Feature Phone operation A.19 Missed call key (Code 574) Note: This works only if you are receiving Caller ID service from your

Digital Feature Phone operation IVX 128 Plus A.20 QuickPage (Code 577) Normally used by an operator, this key lets you quickly park and page a stati

IVX 128 Plus Digital Feature Phone operation A.21 Personal greeting keys You can program a programmable feature key as a personal greeting key for a

Digital Feature Phone operation IVX 128 Plus A.22 AutoPage This feature lets you have outside callers internally page you after they’ve been forward

IVX 128 Plus Digital Feature Phone operation A.23 Live recording RECORD To begin recording both sides of the conversation during a call, press RECO

Digital Feature Phone operation IVX 128 Plus A.24 Retrieving voice mail messages from your Digital Feature Phone 1. Press VOICEMAIL. 2. Enter your

IVX 128 Plus Digital Feature Phone operation A.25 Keys’ functions during voice mail message retrieval from a Digital Feature Phone Key Function

Table of contents Digital Feature Phone operation ... A.1 Liq

Digital Feature Phone operation IVX 128 Plus A.26 Retrieving voice mail messages using another user’s Digital Feature Phone 1. Press VOICEMAIL and

IVX 128 Plus Digital Feature Phone operation A.27 Off-premises message delivery IVX can be programmed to deliver messages to an off-premises phone a

Digital Feature Phone operation IVX 128 Plus A.28 Urgent messages You can have all new messages delivered or choose to have only urgent messages del

IVX 128 Plus Digital Feature Phone operation A.29 Password Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). The

Digital Feature Phone operation IVX 128 Plus A.30 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the curr

IVX 128 Plus Digital Feature Phone operation A.31 • Speed-dial keys — In addition to programming a programmable feature key with a system speed-dial

Digital Feature Phone operation IVX 128 Plus A.32 3 Station options The station options sub-menu (PROG/HELP 3) lets you activate or deactivate seve

IVX 128 Plus Digital Feature Phone operation A.33 5 Password (See page A.29 for more details.) 1 Enter new password 2 Delete current password 3

Digital Feature Phone operation IVX 128 Plus A.34 3 Pager notification 1 Enter pager number Enter the pager number (24 digits, maximum) followed b

IVX 128 Plus Analog stations B.1 Analog stations If your station has been installed as an analog station, it will be able to use only standard-type

Analog stations...B.1 Analog station

Analog stations IVX 128 Plus B.2 Transfer a call to the main greeting To transfer an outside caller to the main greeting, flash, dial # and hang up.

IVX 128 Plus Analog stations B.3 Page This key allows for paging through an overhead paging system and/or designated available telephone speakers. P

Analog stations IVX 128 Plus B.4 Message waiting indication If you have new messages, you will hear a short prompt "You have messages" and

IVX 128 Plus Analog stations B.5 Functions available during analog station voice mail message retrieval Key Function Description 1 Pause Pause

Analog stations IVX 128 Plus B.6 Retrieving messages from another user’s Digital Feature Phone Press VOICEMAIL, * , and dial your extension number.

IVX 128 Plus Analog stations B.7 5 Password The password will apply to station programming, voice mail retrieval and certain other features (when

Analog stations IVX 128 Plus B.8 Phone delivery Whenever it receives a new/urgent message into your mailbox, the system will call the number that yo

IVX 128 Plus Analog stations B.9 3 Pager notification 1 Enter pager number Enter the phone number for your pager, followed by # (24 digits maximum

Analog stations IVX 128 Plus B.10 (This page included for pagination purposes only.)

IVX 128 Plus Special feature: ACD C.1 ACD agent operation Important: You are being assigned a special feature not explained in the regular station

IVX 128 Plus Digital Feature Phone operation A.1 Digital Feature Phone operation Your IVX 128 Plus Digital Feature Phone is equipped with a speaker

Special feature: ACD IVX 128 Plus C.2 Programming the wrap key 1. Use the phone’s Help Mode (PROG/HELP) to verify the location of the wrap key (it

IVX 128 Plus Special feature: ACD C.3 While logged on: no DND, monitor mode or call forward While you are logged on as an agent, the system will den

Special feature: ACD IVX 128 Plus C.4 (This page included for pagination purposes only.)

IVX 128 Plus Special feature: Guest mailboxes D.1 Guest mailboxes Important: You are being assigned a special feature not explained in the regular

Special feature: Guest mailboxes IVX 128 Plus D.2 Retrieving guest mailbox messages from a Digital Feature Phone 1. Press VOICEMAIL, *, and the gu

IVX 128 Plus Special feature: Guest mailboxes D.3 Keys’ functions during voice mail message retrieval Key Function name Description 2 Time and dat

Special feature: Guest mailboxes IVX 128 Plus D.4 Virtual Mailbox Key If you frequently pick up messages from another user’s Digital Feature Phone o

IVX 128 Plus Special feature: Guest mailboxes D.5 Programming your guest mailbox from a Digital Feature Phone Press PROG/HELP, *, the mailbox number

Special feature: Guest mailboxes IVX 128 Plus D.6 Off-premises message delivery IVX can be programmed to deliver messages to an off-premises phone a

IVX 128 Plus Special feature: Guest mailboxes D.7 Message notification to an external pager You can program pager notification to operate either as

Digital Feature Phone operation IVX 128 Plus A.2 Caller ID If you subscribe to Caller ID from your telephone service provider, the phone’s display w

Special feature: Guest mailboxes IVX 128 Plus D.8 (This page included for pagination purposes only.)

IVX 128 Plus Special feature: Group/broadcast mailboxes E.1 Group/broadcast mailboxes Important: You are being assigned a special feature not expl

Special feature: Group/broadcast mailboxes IVX 128 Plus E.2 Leaving a group message Call the mailbox number and enter the appropriate password (if r

IVX 128 Plus Special feature: Cascade paging mailboxes F.1 Cascade paging mailboxes Important: You are being assigned a special feature not covered

Special feature: Group/broadcast mailboxes IVX 128 Plus F.2 Virtual Mailbox KeyTM To help monitor that all messages have been picked up, you can pro

IVX 128 Plus Special feature: Q & A mailboxes G.1 Q & A mailboxes Important: You are being assigned a special feature not covered in the r

Special feature: Q & A mailboxes IVX 128 Plus G.2 2 Delete question When prompted, press 2 again to confirm deletion. If you delete a question

IVX 128 Plus Live outside calls • Operator station H.1 Live outside calls Operator station Live outside calls If your station has been designated to

Live outside calls • Operator station IVX 128 Plus H.2 (This page included for pagination purposes only.)

IVX 128 Plus 64-Key Expansion Console I.1 64-Key Expansion Console The 64-Key Expansion Console adds 64 more programmable feature keys to your stati

IVX 128 Plus Digital Feature Phone operation A.3 Help during a call Press PROG/HELP while on a call and this will place the call on hold, whereupon

64-Key Expansion Console IVX 128 Plus I.2 (This page included for pagination purposes only.)

Index ▲/▼ keys, A.4 64-Key Expansion Console, I.1 ACD Administrator display, C.3 Agent log-on/off key, C.1 Agent operation, C.1 Display indications

Q & A mailboxes, G.1 Quick Groups, A.21, E.1 Quick Move, A.23 Quick page, A.20 RECORD KEY, A.23 REDIAL key, A.13 RELEASE key, A.13 Retrieving me

Digital Feature Phone operation IVX 128 Plus A.4 Volume/scroll keys The two smaller keys just above the dialpad labeled ▲ and ▼ serve two purposes:

IVX 128 Plus Digital Feature Phone operation A.5 Internal calls To answer (single-ring cadence): In hands-free mode, answer directly through the sp